NSWC Panama City Information Technology team excels in technology refresh > Naval Sea Systems Command > Saved News Module
3 min read
PANAMA Town, Fla. – 
The Data Administration and Customer Assist Department (Code 1042) from Naval Surface area Warfare Heart Panama City Division (NSWC PCD) is a 46-man or woman crew that resiliently supplies total-range info technological know-how (IT) assist. This crew demonstrated versatility, teamwork, and proficiency as they collaborated to comprehensive the monumental undertaking of giving a know-how refresh to more than 2,300 seats. They have been acknowledged for the duration of a presentation acquiring a corporate operations organization excellence provider star award and a distinctive problem coin on February 9.
“We had absent about four decades with no acquiring new devices but the [tech refresh] customer provider responses we have been given has been huge. It goes to display how their capability throughout the growth method aided place our clients at simplicity throughout the tension and fret that comes from switching from 1 pc to an additional,” mentioned David Hawes, acting division head and command facts officer. “Savings and purchaser service was sent. We are grateful for their proficiency and skills simply because it authorized us to be thriving and we desired to allow them know we really feel their tough perform.”
Prior to this technologies refresh, efficiency loss was at a least decline of 2,000 personnel-hours per working day. This left NSWC PCD with two options—pay $342 for every seat to perform an trade, or have Code 1042 complete the transition in residence. Code 1042 approved the challenge and not only concluded this venture one year right before the previous would have begun—saving much more than $500k—but also furnished a effective blue print for other tech refreshes.
“We are extremely proud of our group and the efficacy of their complete system,” claimed NSWC PCD Technical Director Dr. Peter Adair. “As other warfare centers across the company have struggled with tech refreshes, I shared Code 1042’s outcomes with warfare center command leadership. They echoed my sentiment that these are impressive results and will glance to share the best tactics across the One Workforce enterprise.”
In addition, the workforce continued their reliable day-to-day command aid, which bundled resolving 11,000 Alloy tickets ranging from different IT challenges these types of as account creation, application installation, community integration, telecom guidance, and scheduled community upkeep in 2021.
“Covering the assortment of departments, staff and their particular IT desires at NSWC PCD, gives a good deal of possible challenges to conquer though also thinking about they seriously are on the front line of assistance as they bodily interact to assist their shoppers. But they did it,” explained Jaimie Brock, Corporate Functions deputy department head. “Even in the couple of times we acquired constructive feedback, the team immediately folded that into the course of action and everything our IT gurus did went earlier mentioned and further than anticipations. I’ve under no circumstances found a crew do this very well and have so considerably constructive feed-back and enjoyment close to what they have been carrying out.”
The Facts Management and Consumer Guidance team’s talent, vital pondering proficiency, problem solving means, and determination to support instantly impacted NSWC PCD resulting in an believed savings of much more than $800k and 2,500 staff-several hours as a result of the tech refresh and daily assistance functions.
“It feels great to be regarded primarily when I did not understand the scope of the get the job done and guidance the crew was giving at very first,” said Anthony Johnson Sr., Naval Aid Action Investigate Enhancement Tests and Evaluation community administrator. “I feel, specially due to the fact lots of of us are prior company military services associates and led by Air Pressure Maj. Lisa Trawick, NSWC PCD IT undertaking supervisor, that duty and good quality were put in substantial regard. I immensely enjoy the individuals I labored with, and couldn’t have questioned for a improved crew.”
Awardees:

Code 1042-

Greg Brakey

Denise Lassiter

Heather Deich

Shelby Lium

Philippe Whitted

Marcus Maddison

Steven A Hunt

Jeremy Coleman

John Lurry
Code 1041-

Anthony Johnson

Jordan Moody
CLIN 54-

Steven Elliott

Justin Horn
Facilities (102) – Chris Owens
